Terms and Conditions

General Terms and Conditions for booking tickets and other services in the online shop.
The following General Terms and Conditions (GTC) are an integral part of any contract concluded via remote communication between Die Tauplitz Bergbahnen GmbH (Company Registration Number: FN 62541y, hereinafter referred to as the Seller) as the Seller of tickets, services, and goods, and its customers. The Seller recommends reading these GTC carefully. In addition to the current GTC for the online shop, our General Terms and Conditions for skip pass usage, which can be viewed at our GTC's, are applicable and complement these GTC.

Responsible Seller:
Die Tauplitz Bergbahnen GmbH
Company Registration Number: FN 62541y
Address: Tauplitz 71, 8982 Bad Mitterndorf
Phone: +43 3688 2252
Email: welcome@dietauplitz.com
www.dietauplitz.com
ATU15436008


1. Responsibilities of the Buyer
Prior to completing the order, the Buyer is required to read the essential information about the relevant product and familiarize themselves with it. The Buyer is responsible for ensuring that the purchase meets their own requirements. Furthermore, the Buyer is responsible for verifying that the information on the order confirmation (sent exclusively via email) corresponds to their expectations.
You can also register and log in as a user through your social media account (Facebook or Google). If you log in through Facebook or Google, you can use your corresponding login information for your account.
You can change your personal data at any time after logging in under the "My Account" section.

2. Customers
Only customers who have reached the age of 18 or older are eligible to make purchases in the online shop. Customers are required to provide accurate and complete information at the time of contract formation. The provided data will be processed with the assistance of automation. Providing false information may result in liability for the customer.

3. Contract Formation, Prices, and Tickets
The customer's order via the "Confirm Purchase" button on the online shop constitutes a binding purchase offer, which can be accepted by the Seller through an order confirmation sent via email. Upon the customer's receipt of the order confirmation, a legally binding contract is established.
The purchase price is the price displayed in the webshop's current information. This purchase price is a gross price and includes the applicable sales tax. The net price and the legal sales tax amount are visible to the customer during the webshop's ordering process. Shipping costs and any potential customs fees, not included in the purchase price, are the customer's responsibility. Further information on the amount of these costs will be provided to the customer during the order process.
If the customer does not possess a data carrier (KeyCard) during the first purchase in the online shop, the customer is required to obtain a data carrier at one of the Seller's points of sale by presenting the confirmation email and a valid photo ID. The data carrier deposit fee amounts to € 2.00 and is not included in the card price.
To purchase a ticket, the customer needs a SKIDATA KeyCard. The authorization is loaded onto the KeyCard upon its first use at an access reader. The card is person-specific and is marked with a serial number (e.g., 01-1614 7200 2500 3445 8000-01). This number should be entered in the online payment section of the webstore to load the desired ticket onto the KeyCard.
Our ski passes are linked to their respective holders and include their photos; thus, they are not transferable to third parties. In the case of misuse, the operator reserves the right to block the card for the duration of the season at no cost to the customer.

4. Processing Your Order
Following successful online payment, the buyer will receive a payment receipt via email. This receipt contains the purchase details and can be taken to the ski area.
In the following cases, an order is invalid, and consequently, no contract is formed:
- The buyer has not received an email with a receipt or booking confirmation.
- Credit card payment was canceled for various reasons, rendering it unsuccessful.
- The payment is incorrect or incomplete, resulting in the required amount not being deducted from the account.
- In these cases, the provisional reservation will be canceled shortly, rendering the sale invalid.

5. Right of Withdrawal for Consumers
- A consumer is any natural person who acts for purposes that are outside their trade, business, or profession.
- If the customer is a consumer, they have the right to withdraw from the contract within 14 days without stating any reasons. To meet the 14-day withdrawal deadline, it is sufficient for the consumer to send the notice of withdrawal to the seller before the withdrawal period expires.

- The withdrawal period starts
- for service contracts, on the day the contract is concluded,
- for sales contracts, on the day when the customer or a third party, other than the carrier and designated by the customer, takes possession of the goods,
- if the customer has ordered multiple items within a single order, which are delivered separately, on the day when the consumer or a third party, other than the carrier and designated by the consumer, takes possession of the last item delivered,
- for the delivery of goods in multiple installments, on the day when the customer or a third party, other than the carrier and designated by the customer, takes possession of the last installment.

- To exercise the right of withdrawal, the customer must send a clear and unambiguous statement to the seller indicating their intention to withdraw from the contract. The seller's contact details can be found above.
- The consumer may use the following legally provided model withdrawal form, as per Annex I Part B of the Federal Act on Distant Selling and Contracts Concluded Outside Business Premises (Fernabsatz- und außerhalb von Geschäftsräumen geschlossene Verträge – FAGG), to exercise their right of withdrawal:

– To
Die Tauplitz Bergbahnen GmbH
Tauplitz 71
8982 Bad Mitterndorf
welcome@dietauplitz.com

– I/we (*) hereby revoke the contract I/we (*) have entered into for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if communicated on paper)
– Date

- Consequences of Withdrawal
If the consumer withdraws from the contract, the seller must reimburse all payments received from the consumer, including delivery costs (excluding any additional costs arising from the consumer's choice of a type of delivery other than the least expensive standard delivery offered by the seller), without undue delay and no later than within fourteen days from the day on which notice of withdrawal from this contract is received by the seller. The seller will use the same means of payment as the consumer used for the initial transaction unless expressly agreed otherwise with the consumer; in any event, the consumer will not incur any fees as a result of the reimbursement.
The consumer shall bear the cost of returning the goods.

- Exclusion of the Right of Withdrawal
The consumer has no right of withdrawal for contracts related to leisure activities, provided that a specific time or period for performance by the entrepreneur is contractually agreed for each performance. Therefore, there is no right of withdrawal for the purchase of ski tickets or vouchers that are acquired for a specific time or period. The legal basis for this is § 18 para. 1 subpara. 10 FAGG.
Furthermore, the consumer has no right of withdrawal if all purchased services have already been provided within the withdrawal period. If purchased services have been partially provided before the declaration of withdrawal, the right to a refund will be reduced proportionally.

6. Vouchers
Vouchers have a validity period of 30 years.
The price of vouchers does not include value-added tax. The issuance of an invoice in accordance with the Value Added Tax Act can only occur upon the redemption of the voucher.
A dedication by the customer on the voucher is not binding for the seller.
If the value of the voucher exceeds the service used, no new voucher will be issued, and the remaining value will stay on the original voucher. There is no entitlement to a payout of the remaining balance.
Vouchers can be requested directly through download and immediate email delivery. There are no ordering fees for this service.

7. Delivery by Mail
If the customer chooses postal delivery, they acknowledge that delivery typically takes up to 10 working days. The seller does not assume liability for any delay that is not attributable to their organizational fault.

8. Retention of Ownership
The goods remain the property of the seller until full payment is made. If the customer is a business entity within the meaning of Sections 1-3 UGB, the following supplement applies to the preceding sentence: If the customer is in an ongoing business relationship with the seller, the goods delivered to the customer remain the property of the seller until all claims arising from the business relationship are settled.

9. Severability Clause
If any of the provisions of these terms and conditions are deemed ineffective, a valid provision as required by law for consumers will replace it. The other provisions of these terms and conditions remain effective.

10. Payment Process
The webshop uses the payment solution provided by Hobex. Buyers can make payments either by credit card or through online banking. No third party is granted access to the buyer's personal data and credit card number. Hobex uses Secure Socket Layer (SSL) for the transmission of personal information. SSL creates a secure (encrypted) data connection between the buyer's computer and Hobex, ensuring secure data transmission and preventing unauthorized access.

11. Choice of Law
For contracts to which these terms and conditions apply, Austrian law applies, excluding all reference norms and the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the customer is a consumer, they may still rely on the mandatory provisions of the legal system of the country in which they have their habitual residence, as no agreement can deviate from these provisions (favorability principle). If the customer is a business entity, the exclusive place of jurisdiction is agreed to be the registered office of Die Tauplitz Bergbahnen GmbH.